I did in fact get my new iPhone. I guess I left the blog kinda hanging on that…
Let me just say, What a debacle! Getting a new phone should not be so hard! Seriously. That said I am so glad I went thru it. I like being one of the idiots out there “first”. LOL. So after my 3 hour wait the SECOND day I was finally next. I was so sure my activation would be fast. I knew which phone I wanted (8G, I have a brand new iPod Classic that is huge so no need for 16G), I knew I qualified for the upgrade, should be smooth. After another 20 minutes (I know, right?) a “specialist” approached me. We got to work. He fetched the phone, took my info, and entered it into the activation handheld thing. We waited. The result came back fast: “Error. Account does not qualify”
WHAT!?!
So like, he tried to be all sorry and “better luck next time” but I was NOT leaving without an iPhone. I became one of the customers that made the wait so long. I made him call AT&T. After 45 minutes of trouble shooting the account it turns out that there was some corporate discount that we didn’t even know we had that was the issue. Ugh. So we removed it and finally the phone was set up. Phew. So now I had to go back to a real AT&T to figure that out another day. Whatever. I had my iPhone!
One more step. Plug it in and make a call. I did. I called Richard. It didn’t go through. I tried again. No luck. It rang, but went to AT&T operators. Huh. I cringed. I dialed MY number. My old phone rang. Shit! They put the upgrade on the wrong phone! At this point I was politely told by a number of Apple people that I was SOL. It was an AT&T thing. AT&T told me it was an Apple thing. I was screwed!
Finally an AT&T supervisor told me to swap the SIM. After an hour on the phone, of course… But now all is welll and I am a happy boy! LOL
on 07/14 at 08:56 AM
Oh my stars and garters, the Ipocalypse has been averted for now